Client Relations

The Client Relations team handles the entire relationship between the Client and Muve, ensuring clear communication and timely progression of the case. They are responsible for providing the very best of customer service experience to our customers.

They will provide updates, resolve grumbles and complaints while ensuring that all inbound calls are answered. Any missed calls will be returned to ensure that all our customers are updated, and their requests or complaints are attended to on a timely manner.

Roles in Client Services

 
 
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Sales & Onboarding

The Onboarding Team handles the client inquiries (leads) generated via comparison sites and organic traffic, at the very beginning of the process. These leads are contacted to confirm all the details needed for an accurate quote and sold on Muve’s USP.

Actively Hiring :

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Relationship Management

Relationship Managers are the first point of contact in the transaction and are responsible for ensuring smooth and timely progress of the case by maintaining contact with all related parties.

Actively Hiring :

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Client Relations

Client Relations team is the first to get calls and provide customers with the first line of support to enable quick updates and related information.  Should a request require further escalation, then the call is passed on to the respective relationship manager for further support and assistance.

If you wish to be considered for future job openings, Please send your CV.

Hear from the team

  • “Muve encourages creativity and bold pursuits. I like the fact that Muve operates outside of the typical office structure. Employees are often working together and there’s an emphasis on brainstorming, feedback and innovation. It has given me the opportunity to shape up my professional world and grow up the corporate ladder within a short time. Employees are more than just co-workers, individuals treat each other with respect and kindness, and the company culture encourages meaningful interactions between colleagues. Employees are driven to outperform and we have fun while doing it. The office is probably boisterous with regular social events, and employee engagements.”

    Mike Fernando

    Assistant Manager - Relationship Management

  • “Loving every moment of my time here at Muve. The transition from the induction & trainings to the work process was extremely smooth. With the combination of a cracking work culture accompanied by the healthy work/life balance I have been able to enjoy my time here. This makes coming to work more than just an obligation. Looking forward to all the future endeavours here at Muve..”

    Hashendra Dunuwille

    Deputy Sales Manager - Sales and Onboarding

  • “Over the 6-month duration that I have been at Muve, I have been able to work alongside supportive and encouraging colleagues and managers who have contributed immensely to my career and personal growth by leaps and bounds.

    While I am proud of what I have accomplished during my time here, I know there is always more to learn and improve.

    I'm proud to be a part of this organization and look forward to many more years of success together.”

    Onella Sandrasagara

    Account Manager

  • “I began my journey at Muve last April as a Senior Account Manager and till now I am glad to say it has been such a wonderful experience. Our Account Management Department stands as a beacon of excellence in client service and relationship building, we are incredibly proud of the vibrant and supportive culture we've cultivated at Muve. We focus on professional growth and personal well-being, making sure there is a healthy work/life balance. This has provided me an opportunity to sharpen my skills in the professional world and climb up the corporate ladder.”

    Afdel Nuzri

    Senior Account Manager

  • “My journey at Muve has been nothing short of remarkable. Starting as an associate and climbing the ranks to become a manager within a year is a testament to the opportunities and support available within the organization.

    The transition to managing Smoove has been both challenging and immensely rewarding. It's been a journey of growth, learning, and continuous improvement. I am grateful for the unwavering support from the OB team; their guidance and assistance have been invaluable every step of the way.

    Muve's culture of collaboration and support truly sets it apart. From day one, I've been surrounded by a team of dedicated individuals who are always willing to lend a helping hand and share their expertise. This environment fosters growth and encourages innovation.

    I am proud to be a part of the Muve family and look forward to contributing to its continued success in the future.”

    Dilan Dawood

    Deputy Sales Manager - Sales & Onboarding